HireVue's Customer Support Manager, Quinton Ayers, shared with us some AWESOME feedback the Support team has been getting recently. Check out how our Support team is constantly going above and beyond to make our users and customers happy.
I wanted to take a minute to highlight the amazing work our Customer Support team is doing. Customer Support can be thankless work, and we are lucky to have some absolute rockstars that work tirelessly at providing a great support experience for our customers and candidates alike.
A few months ago we started measuring customer satisfaction for every phone call, and to date we are performing at an 85% customer satisfaction rating. This is best in class for customer support organizations, and even better than industry standards for tech support. And we are only getting better!
DISCLAIMER: There were 99 positive comments of customers and candidates raving about their support experience in the month of March, so only selecting 10 was super difficult!
A candidate for Northwestern Medicine, said this about Josh McCree
"5+ above and beyond excellent customer service...was stressed out trying to do my very first digital job interview with northwestern and my volume was not working for the practice question I could barely hear myself so called and josh guided me thru some sound adjustments on my laptop and also helped me fix my image (it was jerky) so many thanks! could not have done it without his excellent help :O)"
A candidate for Nordstrom, said this about Tiffany Bodily
"Tiffany was very helpful and pleasant on the phone. I was very impressed with her follow through and how quickly she responded. Awesome support!"
A user at United Health Group, said this about Cuyler Beckstead
"Cuyler was awesome to talk with. He was pleasant and informative. He was patient and did not rush - very satisfied with your HireVue representative, Cuyler Beckstead."
An Admin at Presence Learning, said this about Alberto Martinez
"Alberto rocks! It's so refreshing to have a chance to speak with someone as experienced with the HireVue product as he is!"
A candidate for Hilton, said this about Naomi Worden
"My experience with HireVue support was great. Naomi seemed to know exactly what the issue was and was able to resolve it within minutes."
A candidate for Rackspace, said this about Josh McCree (Josh received the most positive comments for March)
"I enjoyed speaking with Josh, he was professional and efficient. A pleasurable experience."
A user at IBM, said this about Marcus Romriell
"You provided excellent and prompt service. Thank you very much!"
A user at IBM, said this about Russ McCree
"Russ was very helpful checking my account and explaining the integration between HireVue and Brassring."
A candidate for American Express, said this about Seth Deland
"The person I worked with was the best I have a new computer so he was very helpful"
A candidate for Hilton, said this about Gene Burt (who is brand new and handled this issue his first day on the phone!)
"Gene was very reassuring and checked on my question. Gene was very thorough."
You guys rock! Keep you the amazing work!
Want to join our Customer Support team? We're hiring! Check out our open positions!