Attrivute #6 - "Focus on Improving"

Post written by Peter Chun - Director of Lead Generation at HireVue.

One of the things I enjoy most about working for a high-growth company such as HireVue is the abundance of opportunities for entrepreneurship – behaving like an entrepreneur while working within an organization.

The most successful people are always looking for ways to improve and become masters of their craft. With so many ways to improve, it is easy to fall into the traps of taking on too much or spreading ourselves too thin while trying to make the greatest possible impact. 

When faced with a new position or challenge, the myriad of potential changes we can make to increase performance can be overwhelming. The countless possibilities are even more apparent when we return from an enlightening conference or other corporate events with a mind full of takeaways.

To beat the hectic nature of improvement, our Account Development team at HireVue practices Attrivute #6, “Focus on Improving” by focusing on one thing at a time.

Examples of specific and relentless singular focus can be found among the elite practitioners in any field.  Recently, NBA MVP Steph Curry made National Headlines as he made 77 consecutive 3-Point baskets on his way to netting 94 out of 100 shots in a practice session. 

When asked about that feat, he noted the hours each day he spends running through that exact shooting motion. Steph has focused on one aspect of the immense professional skill set he needs – practicing more than 1,000 repetitions a day for the last 20 years.  The difference between 7 consecutive wins and 77 is the 1,000 repetitions a day.

In a previous life, I competed on the drumline and we would stand in the hot Hawaiian sun and run drills until we could play a single note in perfect unison. This is where I learned first hand that practice doesn’t make perfect, “perfect practice makes perfect.”

Once we mastered that note, we would do it over and over and over again until it was ingrained in our minds that we could do it right almost without thinking. Much like the old adage, “Amateurs train until they get it right; professionals train until they cannot get it wrong.”

It was only after that note was mastered that we could move to the next note. Then we went from bar to bar and line to line until the entire score was performed repeatedly without mistake.

In our Account Development department, clear communication in all of our customer interactions is crucial to our success so we examine our calls. We divide them into sections and focus on improving one section before moving to the next.

In our skills training sessions, our Account Development Managers will role-play customer calls and focus on each piece that needs improvement individually. They will practice that portion again and again until they can successfully execute consistently.

We take it one line at a time and have even spent months on improving the first 30 seconds of our calls. That may seem tedious, but the end result?  Confidence, measured improvement and a perfect 30 seconds.  

Disciplined adherence to this simple process will provide improvement to any aspect of professional focus and can actually be applied to any aspect of life.